What one credit covers
| Example | Credit effect |
|---|---|
| One destination file restored for several recipients | One credit for that unique item after a successful verified change. |
| A folder and a separately restored child file | They are distinct items; each can consume a credit when a verified change is needed. |
| Access was already present | No additional credit for that operation. |
| A failed, skipped, or unverified operation | Does not settle as a successful credit-consuming change. |
| A previously consumed item appears in a retry or later restore mode | No duplicate consumption for the same item in the account/project's applicable licensed scope. |
Read the account numbers
- Credits available: capacity you can still use for the selected project or free assessment.
- Credits used: completed credit consumption recorded by the service.
- Reserved by restores: capacity held for work in progress so concurrent jobs cannot spend the same credits.
- Files with source shares: distinct source files/folders with access entries to review, not a count of recipients.
- Estimated credits needed: an upper bound from the latest prepared scope. Actual consumption can be lower when destination access is already present.
Free assessment and paid projects
A new customer account has 10 trial restore credits shared across its projects. Creating another project does not create another trial allowance.
A paid project license is tied to its source/destination tenant pair. Project licenses and unused restore credits do not expire. Use the project selector to check the correct balance before buying or upgrading.
If credits remain reserved
A background restore may still be running or may have stopped before its final settlement was recorded. Check the run status first. An interrupted worker can retain reservations for investigation so the same capacity is not spent while changes may still be in progress.
If the run is no longer active and the reservation does not resolve, send support the project, run reference, available/used/reserved counts, and the last error. Do not delete the project to try to reset billing history.