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Clear guides for connecting tenants, matching people and content, restoring sharing, and checking the results.
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13 articles for “Credits”.
Understand restore credits and file estimates
See what consumes a credit, why counts differ, and where to check your balance.
2 min read Updated Oct 15, 2026Account, credits & supportChoose a plan, upgrade, and manage billing
Understand one-time project plans, tenant-pair licensing, upgrades, and payment history.
2 min read Updated Oct 15, 2026Getting startedTest a pilot before restoring a larger batch
Use a practical checklist to confirm mapping, access, links, and credits with a small sample.
2 min read Updated Oct 15, 2026Account, credits & supportUse your profile menu and account settings
Find your account, billing, pricing, and sign-out actions.
2 min read Updated Oct 15, 2026Review & restoreApprove a batch and follow restore progress
Know what starts after approval and where to find progress and results.
2 min read Updated Oct 15, 2026Results & troubleshootingCheck a scan or restore that seems stuck
Distinguish waiting for approval, a background job, stale progress, and a failed run.
2 min read Updated Oct 15, 2026Results & troubleshootingGenerate and download an audit evidence package
Create a project or batch ZIP with evidence files, a manifest, and integrity hashes.
2 min read Updated Oct 15, 2026Getting startedRestore sharing from start to finish
Follow one small batch from your first project to verified destination access.
3 min read Updated Oct 15, 2026Account, credits & supportSend a useful support request with attachments
Use the built-in form and include the references needed to investigate your issue.
2 min read Updated Oct 15, 2026Getting startedUnderstand projects, batches, plans, and runs
A plain-language guide to the terms and screens you will see during a restore.
2 min read Updated Oct 15, 2026Results & troubleshootingRead restore results and verification counts
Separate successful changes, verified access, already-present access, and entries needing attention.
2 min read Updated Oct 15, 2026Results & troubleshootingRecover from partial failures and retry incomplete work
Fix the underlying issue while preserving the evidence and successful work from the first attempt.
2 min read Updated Oct 15, 2026Review & restoreReview ready, blocked, skipped, and needs-review changes
Read the proposed access changes and decide what must be resolved before approval.
2 min read Updated Oct 15, 2026Browse by category
29 practical guides, organized around the work you need to do.
Getting started
Plan your first restore, learn the terms, and test a small pilot.
Browse guidesConnections & discovery
Connect tenants, choose scan scope, and find sites and OneDrives.
Browse guidesContent mapping
Match sites, import CSVs, and resolve file or folder mismatches.
Browse guidesPeople, guests & groups
Choose the right recipients, preserve guests, and review identity decisions.
Browse guidesReview & restore
Understand proposed changes, approval, inheritance, and sharing links.
Browse guidesResults & troubleshooting
Verify outcomes, investigate failures, and keep audit evidence.
Browse guidesAccount, credits & support
Check balances, choose a plan, manage billing, and get help.
Browse guidesFeatured guides
Answers to common decisions and points of confusion.
Test a pilot before restoring a larger batch
Use a practical checklist to confirm mapping, access, links, and credits with a small sample.
2 min read Updated Oct 15, 2026Connections & discoveryConnect the source and destination tenants
Authorize the correct Microsoft 365 tenants and understand who must complete each connection.
2 min read Updated Oct 15, 2026Connections & discoveryChoose whether to restore users or group shares
Set Restore shares to groups correctly before scanning the source.
2 min read Updated Oct 15, 2026People, guests & groupsMap source users and groups to destination accounts
Choose the right recipient once, then apply that decision to the affected access changes.
2 min read Updated Oct 15, 2026People, guests & groupsRestore access for a guest who is not in the destination yet
Keep an external collaborator's email or map them to a different existing destination account.
2 min read Updated Oct 15, 2026Review & restoreReview ready, blocked, skipped, and needs-review changes
Read the proposed access changes and decide what must be resolved before approval.
2 min read Updated Oct 15, 2026Need help with your project?
Send the exact error and your project, batch, or run reference so we can investigate.